Flight Cancelled?
If your flight was cancelled less than 14 days before departure, you're entitled to up to €600 compensation PLUS full ticket refund under EU Regulation 261/2004.
✓ Free claim check ✓ No win, no fee ✓ Compensation + Refund
Cancelled Flight: What You Can Claim
You get BOTH compensation AND refund
Cash Compensation
€250 - €600 depending on flight distance
- ✓ Up to 1,500 km: €250
- ✓ 1,500-3,500 km: €400
- ✓ 3,500+ km: €600
Full Ticket Refund
100% of ticket price returned
- ✓ Original ticket cost
- ✓ All taxes and fees
- ✓ Return flight if needed
⚡ Important: You can claim BOTH compensation AND refund simultaneously!
When Can You Claim for Cancelled Flight?
Cancelled Less Than 14 Days Before Departure
Maximum compensation if airline cancelled your flight with short notice.
- • 7-14 days before: €250-€600 (depends on alternative flight)
- • Less than 7 days: €250-€600 (full compensation)
Flight Departed from EU or EU Airline to EU
Your flight must be covered by EU261 regulation: departing from EU airport OR arriving at EU airport on EU airline.
NOT Due to Extraordinary Circumstances
Airline cannot claim extraordinary circumstances if cancellation was due to:
- • Technical faults (even if severe)
- • Crew shortages or illness
- • Airline staff strikes
- • Maintenance issues
- • Operational problems
Compensation Based on Cancellation Notice
Less than 7 days before departure
Full compensation €250-€600 + refund
7-14 days before departure
Compensation if alternative flight not suitable + refund
More than 14 days before departure
No compensation, but full refund available
What to Do When Flight Is Cancelled
1. Immediately at the Airport or Upon Notification
- • Get written confirmation of cancellation from airline
- • Ask for official reason for cancellation
- • Request alternative flight options
- • Save all communication (emails, SMS notifications)
- • Take photos of airport screens showing cancellation
2. Know Your Options
Option A: Alternative Flight (Rerouting)
- • Earliest available flight to your destination
- • At airline's expense (including other airlines)
- • In comparable travel class
- • You can still claim compensation if cancelled <14 days
Option B: Full Refund
- • 100% ticket refund within 7 days
- • All taxes and fees included
- • Return flight if needed
- • Plus compensation if cancelled <14 days
3. Additional Rights During Cancellation
- • Immediate: Meals and refreshments
- • 2 free communications: Phone calls or emails
- • If overnight: Hotel accommodation + transport
- • If waiting for alternative flight: Care and assistance
4. File Your Claim (Within 6 Years)
- • Gather all documentation (booking confirmation, boarding passes, cancellation notice)
- • Submit claim to airline (they often reject or delay)
- • Use expert claim service for faster resolution
- • Track your claim and follow up regularly
Frequently Asked Questions
Can I get both compensation and refund?
Yes! If your flight was cancelled less than 14 days before departure, you're entitled to BOTH €250-€600 compensation AND full ticket refund. These are separate entitlements under EU261.
What if airline offers voucher instead of refund?
You have the legal right to choose cash refund. Airlines often offer vouchers first, but you can refuse and demand cash. Vouchers should only be accepted if you want to use them – never feel pressured.
How long does airline have to refund my ticket?
Airlines must process refunds within 7 days under EU261. If they delay beyond this, you can escalate to national aviation authority or use claim services to speed up the process.
What are valid extraordinary circumstances?
Only events completely beyond airline's control: severe weather making flight impossible, political instability, security threats, air traffic control strikes. Technical issues, crew problems, and airline strikes are NOT extraordinary circumstances.
Can I claim if I booked a package holiday?
Yes! Your flight rights under EU261 remain the same regardless of how you booked. You can claim compensation from the airline and also seek refund/compensation from tour operator under Package Travel Regulations.
What if airline rebooked me on another flight?
If you were rebooked and the alternative flight arrived significantly later than original (2+ hours for short flights, 3-4+ hours for long flights), you can still claim compensation even if you accepted the rebooking.
Get Your Compensation + Refund Now
Don't let airlines delay your money. File your claim today and get what you're legally entitled to.
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